Política de reembolso

Payment Protocols

We offer secure, multi-channel payment methods to accommodate global wholesale procurement. All prices and contract values are listed exclusively in USD.

Accepted Payment Methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, and Discover)
  • PayPal integration
  • Alipay system overseas
  • Western Union & MoneyGram wire transfers
  • Direct Bank Transfer (T/T Telegraphic Transfer)
  • Trade Assurance (100% security guaranteed protocol)

Payment Processing: All payments are processed securely through our online system, which encrypts sensitive data to ensure your privacy and protection. We do not store your payment information on our servers.

Payment Verification: For security reasons and to prevent fraudulent activities, we may require additional verification of your payment method or billing information (such as a photo ID or billing statement) before processing high-volume production schedules.

Payment Disputes: In the event of unauthorized charges or billing errors, please contact our customer service team immediately at youlipackaging01@gmail.com so we can resolve the issue as quickly as possible.

 

Shipment & Delivery Timelines

  • DHL Express: 2 to 4 business days via advanced air courier.
  • FedEx Express: 3 to 7 business days via systematic air freight.
  • UPS Courier: 3 to 7 business days via systematic air freight.
  • TNT Logistics: 4 to 10 business days via cross-border cargo.
  • EMS Postal: 5 to 15 business days via global postal network.
  • Air Cargo Flights: 10 to 20 business days for standard port-to-port delivery.
  • Ocean Shipping: 25 to 45 business days for high-volume sea freight.

Please inspect all rigid boxes, corrugated packages, and printed paper sheets immediately upon arrival to ensure everything is intact.

 

Returns & Refunds (Made-to-Order Exclusion)

Because 100% of our structural paper packaging products are custom-made specifically to your specified requirements (including sizes, design artwork, and material weight), all production runs follow these strict guidelines:

Receiving Wrong or Damaged Items: If your shipment arrives with the wrong specifications or physical freight damage, please contact us at youlipackaging01@gmail.com within 24 hours of receiving the goods. Please include clear photos and videos of the issue.

  • Option A: We will re-run and remake your custom order for free, and we will cover all shipping and production costs.
  • Option B: We will provide you with a 100% full refund after evaluating the verification proof.

Unwanted Items or Change of Mind: We are unable to provide returns or refunds for unwanted items or incorrect selections if the product matches your approved specifications. Once a custom design passes your sign-off, it cannot be canceled or resold to other clients. Therefore, please choose your sizes and materials carefully when ordering.

14-Day Return Window (For Non-Custom Generic Stock Only): If you purchase standard stock items and they do not meet your expectations, please contact us within 14 days of receipt. The items must be sent back to us in their original, unused condition with all original packaging intact. In this case, the return shipping cost must be borne by you. Once we inspect the goods and confirm they can be resold, we will process your refund within 72 hours.

Exchanges: Unfortunately, we do not offer product exchanges at this time. Please follow the standard return process for a refund on eligible stock items and place a new order for the desired products.